Terms and conditions

Who we are

SHAHMIR HOLDINGS LTD, trading as newstart.cv, is a company registered in England and Wales with company number 16795347. Registered office: 32 Cage Hill, Swaffham Prior. CB250JS. United Kingdom. Support: support@newstart.cv. Privacy: support@newstart.cv.

These terms cover newstart.cv, initially offered to users in the United Kingdom, including the credit and refund rules below. The Privacy policy explains how we handle personal data and cookies.

Eligibility and accounts

You must be at least 18 years old to register or use the service. By registering, you confirm that you meet this requirement and agree to these terms.

Registration currently requires manual approval. Keep your login details private, provide accurate account information, and contact support if you suspect unauthorised access. Do not share or sell your account.

The service and AI output

We help you import experience and job specifications and create tailored CVs, cover letters and job-fit assessments. AI can make mistakes or omit information. Review and verify every result before using or sharing it. Match scores estimate evidenced fit; they are not hiring predictions. We do not guarantee interviews, employment, or acceptance by applicant tracking systems.

Features may be unavailable during maintenance or failures. We will exercise reasonable care and skill. The limitations of AI and your responsibility to review results do not exclude our obligations concerning service quality, digital-content quality, fitness for purpose or conformity with description where applicable, or your statutory remedies.

Your content and acceptable use

You retain your rights in the content you upload and create. You give us permission to store, process and transmit that content to our service providers only as needed to provide, secure and support the service and comply with law. We do not claim ownership of your CV or generated documents.

Only submit information you are entitled to use. Do not upload unlawful material, invent credentials, infringe others' rights, access others' accounts, disrupt the service, bypass usage limits, or use automated access to abuse it.

Only upload or enter your own CV and personal information. Our service does not support sensitive personal information, including health or disability information, religion, racial or ethnic origin, political opinions, trade-union membership, genetic data, biometric data used to identify you, or information about your sex life or sexual orientation. Do not submit criminal-offence information, referees' private contact details or other people's private information. Ordinary employer names and public business information may be included.

Before importing a CV or first creating one manually, you must review it and declare that it is your own CV without sensitive information. We do not ask you to repeat the declaration for later edits or generation from saved CVs, but the same content restrictions continue to apply. Check work history, volunteering and source CVs as well as dedicated personal-information fields. Remove unsupported information before submission. This is a restriction of our service, not a claim that such information can never legitimately appear in a CV.

Credits and refunds

Credits belong to your account and pay for AI actions within newstart.cv. They are not cash, cannot be transferred between accounts, and are not redeemable for cash except where law requires a remedy. Manual entry, editing and downloads are free.

The current action price is displayed before you submit work. Credit pack quantities, total price and currency are shown in Billing before checkout. Purchases, when enabled, are one-off payments through Stripe; there is no subscription or automatic top-up.

Reservation, charging and failures

Credits are reserved when you submit work and are unavailable for other actions while the work runs. A successful result consumes the reservation. An import is charged when its validated draft is ready, whether or not you save it to your library.

A terminal task failure, queue failure or timeout recovery returns the reservation once. Automatic retries retain the existing reservation; a manual retry may reserve credits again at the displayed price. Returning a failed-task reservation restores credits, not money to your payment method. Deleting a successfully delivered result or a later source-cleanup failure does not automatically return credits. Statutory remedies remain available.

No expiry at present

Credits currently do not expire. Buying more credits is not required to keep an existing balance. Any future expiry proposal will be separately reviewed and communicated, with an explicit policy for existing credits; these terms do not authorise retroactive expiry.

Refunds and mandatory rights

Outside any statutory cancellation right or other legal entitlement to a refund, we do not offer discretionary refunds of purchased credits, including for unused credits or because you stop using the service. This restriction does not apply where applicable law requires otherwise. Promotional/welcome grants have no purchase price to refund.

These terms do not exclude or restrict statutory cancellation rights, refunds, repeat performance, price reductions, or other remedies for faulty, misdescribed or undelivered services. For an online service or digital-content contract, a UK consumer normally has a 14-day cancellation period from the day after the contract is made, subject to applicable exceptions and any legally required extension. Any lawful exception depends on the type of supply and the required information and express requests/acknowledgements; registration acceptance or use of credits alone is not treated as a blanket waiver.

To exercise a cancellation right, email support@newstart.cv with a clear statement that you wish to cancel, identifying the purchase. You do not need to give a reason for a statutory cancellation. You may also contact that address to report duplicate or unauthorised charges, or seek a statutory remedy. Include your account email and purchase reference if available, but never send card numbers, passwords or security codes. We will assess the request under applicable law. Account closure or suspension does not extinguish mandatory rights.

Closing or suspending an account

You can stop using the service at any time and contact support to request account closure or deletion. We may restrict or suspend access where reasonably necessary to prevent abuse, protect accounts, comply with law, or address a material breach of these terms. Where practical and lawful, we will explain the reason and allow you to contact support.

Closing or suspending an account does not remove any mandatory refund or other consumer rights. Retention of necessary legal, security and payment records is described in the Privacy policy.

Responsibility and consumer rights

We are responsible for foreseeable loss caused by our breach of these terms or failure to use reasonable care and skill. We do not exclude or limit liability where it would be unlawful, including for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Nothing in these terms limits rights you have under applicable consumer law.

Changes, complaints and governing law

These terms are governed by the laws of England and Wales, without depriving consumers of mandatory protections or the right to bring proceedings in courts available to them under applicable law. Contact support@newstart.cv with complaints or questions.

We will publish updated terms with a new version and effective date and provide reasonable notice of material changes where required. Updates do not retrospectively change completed purchases or remove accrued rights. A future credit-expiry policy would require separate notice and a decision about existing credits; it is not introduced by these terms.